{"id":84,"date":"2016-08-07T23:56:38","date_gmt":"2016-08-07T23:56:38","guid":{"rendered":"http:\/\/www.logixmso.com\/?page_id=84"},"modified":"2016-10-31T00:47:07","modified_gmt":"2016-10-31T00:47:07","slug":"cultural-and-linguistic-services","status":"publish","type":"page","link":"https:\/\/www.medlogixmso.com\/?page_id=84","title":{"rendered":"Cultural and Linguistic Services"},"content":{"rendered":"<p>Based on each Health Plan\u2019s protocol, Cultural and Linguistic Services are available for members with Limited English Proficiency (LEP) or who are hearing\/speech impaired.\u00a0 Please read below for detailed instructions and protocol for accessing Cultural and Linguistic Services for each Health Plan.<\/p>\n<p><strong><u>CENTRAL HEALTH PLAN<\/u><\/strong><\/p>\n<ul>\n<li><em><strong>Telephonic Interpretation: <\/strong><\/em><em>Members with Hearing\/Speech Impairment can call California Relay Service by dialing 711.\u00a0 Please call MLMSO<\/em><em>\u2019s Member Services Department at (888) 562-<\/em><em>0193 to coordinate.<\/em><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><u>BRAND NEW DAY<\/u><\/strong><\/p>\n<ul>\n<li><strong><em>Telephonic Interpretation: <\/em><\/strong><em>Members with Hearing\/Speech Impairment can call California Relay Service by dialing 711.\u00a0 Please call MLMSO<\/em><em>\u2019s Member Services Department at (888) 562-<\/em><em>0193 to coordinate.<\/em><\/li>\n<li><strong><em>Face to Face Interpretation:<\/em><\/strong> The Utilization Management Department require no less than 5 to 7 days in advance notice for the PCP to submit an authorization request for a Face to Face Translator.<\/li>\n<li><strong><em>Protocol for Requesting Interpretation Services:<\/em><\/strong> When requesting such services, please make sure to provide the UM\u00a0Department with the following information on the authorization:\n<ol>\n<li>PCP Name and Phone Number<\/li>\n<li>Contact Person and Phone Number<\/li>\n<li>Language Requested (including ASL)<\/li>\n<li>Patient Information (Name, Gender, DOB, Assigned Health Plan, etc.)<\/li>\n<li>Date, Time, and Type of Appointment<\/li>\n<li>Estimated Duration of Appointment<\/li>\n<li>Location of Appointment<\/li>\n<li>Any Other Special Instructions and\/or Considerations<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Based on each Health Plan\u2019s protocol, Cultural and Linguistic Services are available for members with Limited English Proficiency (LEP) or who are hearing\/speech impaired.\u00a0 Please read below for detailed instructions and protocol for accessing Cultural and Linguistic Services for each Health Plan. CENTRAL HEALTH PLAN Telephonic Interpretation: Members with Hearing\/Speech<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":19,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-page.php","meta":{"footnotes":""},"class_list":["post-84","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.medlogixmso.com\/index.php?rest_route=\/wp\/v2\/pages\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.medlogixmso.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.medlogixmso.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.medlogixmso.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.medlogixmso.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=84"}],"version-history":[{"count":7,"href":"https:\/\/www.medlogixmso.com\/index.php?rest_route=\/wp\/v2\/pages\/84\/revisions"}],"predecessor-version":[{"id":265,"href":"https:\/\/www.medlogixmso.com\/index.php?rest_route=\/wp\/v2\/pages\/84\/revisions\/265"}],"up":[{"embeddable":true,"href":"https:\/\/www.medlogixmso.com\/index.php?rest_route=\/wp\/v2\/pages\/19"}],"wp:attachment":[{"href":"https:\/\/www.medlogixmso.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}